Returns & Exchanges

At Arlo, we stand behind the quality of our high-performance electronics and offer a 30-day window for hassle-free returns on all hardware. If your purchase doesn't meet your technical requirements, we are committed to making the exchange or refund process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal with your order number and email address to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Hardware

  Safely repackage your electronic devices in their original factory packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship the Package

  Affix the prepaid shipping label provided via email to your box and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the condition of the returned unit, we will process your refund to the original payment method within 5 to 7 business days.